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Levent is satisfied with the result
Resolved

I Face Rust and Mold on Franke FDWS 712 A++ XS Dishwasher Racks After Warranty

I Face Rust and Mold on Franke FDWS 712 A++ XS Dishwasher Racks After Warranty
I Face Rust and Mold on Franke FDWS 712 A++ XS Dishwasher Racks After Warranty
I Face Rust and Mold on Franke FDWS 712 A++ XS Dishwasher Racks After Warranty
Levent
October 06, 5:12 pm
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Levent's Thank You Message
“I would like to thank especially Mr. Engin, the authorized person who contacted me by phone, and Franke for standing behind the product they sold. At least, they did not just dismiss it by saying the warranty has expired; by sending the baskets at a discounted price, I can say that the company increased its preferability on my behalf.”

I use a Franke FDWS 712 A++ XS dishwasher, and shortly after the warranty expired, both the upper and lower racks began to rust and develop mold. The dish support tines have started to break due to corrosion. I believe this issue is entirely product-related, as I’ve seen similar complaints on your website, which clearly indicate that this is a manufacturing defect that persists even after the warranty period ends.

My dishwasher was installed by the authorized Franke service in Ankara (Pursaklar), and I have used it daily, across all programs, depending on the load. When the problem appeared, I contacted Franke customer service and the authorized service center. The technician informed me that replacing both the upper and lower racks would cost ₺7,400. I have not made any payment yet; I only requested information.

Although my warranty has expired, I strongly believe that this issue results from a production defect and not from misuse. I therefore request that both racks be replaced free of charge and that Franke take responsibility for this recurring product quality problem.

My dishwasher’s serial number is IL18C60002423.

Levent
October 15, 4:50 pm

I would like to thank especially Mr. Engin, the authorized person who contacted me by phone, and Franke for standing behind the product they sold. At least, they did not just dismiss it by saying the warranty has expired; by sending the baskets at a discounted price, I can say that the company increased its preferability on my behalf.

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