I Face Rust and Mold on Franke FDWS 712 A++ XS Dishwasher Racks After Warranty

I use a Franke FDWS 712 A++ XS dishwasher, and shortly after the warranty expired, both the upper and lower racks began to rust and develop mold. The dish support tines have started to break due to corrosion. I believe this issue is entirely product-related, as I’ve seen similar complaints on your website, which clearly indicate that this is a manufacturing defect that persists even after the warranty period ends.

My dishwasher was installed by the authorized Franke service in Ankara (Pursaklar), and I have used it daily, across all programs, depending on the load. When the problem appeared, I contacted Franke customer service and the authorized service center. The technician informed me that replacing both the upper and lower racks would cost ₺7,400. I have not made any payment yet; I only requested information.

Although my warranty has expired, I strongly believe that this issue results from a production defect and not from misuse. I therefore request that both racks be replaced free of charge and that Franke take responsibility for this recurring product quality problem.

My dishwasher’s serial number is IL18C60002423.