I just bought something from Forever 21 online for the first time. I purchased the Metallic Fringe Over-the-Knee Boots on February 10th and decided to debut them on Valentine's Day. These boots sure do catch the eye, but boy, are they a pain to wear! I was in so much pain for days after wearing them. But that's not the real problem. After just one wear, the heels of the boots started to develop creases. I asked for a return code using the app and sent the items back. I gave customer service a call to double-check my intention to return the item. But, after being on hold for 25 minutes, the representative informed me that they don't take returns for used items. This is not okay. If a product is faulty, customers should have the option to return it, regardless of whether or not it has been used. What other ways can we figure out if the product is faulty? Forever 21 not only declined my return, but they also made me pay for the shipping. I'm really let down by Forever 21. Their customer service is absolutely awful, and their products are just not up to par. I ain't ever gonna shop there again.
I ordered a jacket from Forever21, and it arrived wet and covered in strange lint. Attempting to return it was a nightmare. The return code provided by Forever21 didn’t work with the shipping company, causing multiple issues before I could finally send it back. Now, even after completing the return,...
On March 5th, I made a purchase of $435 on the Forever 21 website. I needed the clothes for a trip that lasted 5 days and I was leaving on March 16th. I figured I had enough time, so I went ahead and chose the free shipping option. But now, I deeply regret making that choice. I'm still waiting for m...
I returned two dresses I bought from Forever 21 over a week ago, and I’m still waiting for my refund. It’s been well beyond the promised timeframe. I was told several times that the refund would be processed within five business days, but nothing has been credited back to my account. I’ve followed ...
I placed an order on Forever 21’s website on July 17, expecting it to arrive in time for a birthday. It’s now been over 8 days, and they haven’t even shipped the order yet. This kind of delay is unacceptable, especially when there was no warning about extended processing times at checkout. I’ve con...
I purchased a pair of boots from Torrid's online store, with the intention of wearing them during the upcoming season due to their discounted price. Unfortunately, upon receiving the package and testing out the boots, I found them to be incredibly uncomfortable. The toe area felt uncomfortably snug,...
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