I placed an order on Forever 21’s website on July 17, expecting it to arrive in time for a birthday. It’s now been over 8 days, and they haven’t even shipped the order yet. This kind of delay is unacceptable, especially when there was no warning about extended processing times at checkout.
I’ve contacted their live support multiple times, and every time I receive the same copy-paste response: “We’ve created a ticket for the delay with your order. You will be contacted shortly.” But no one ever follows up. There’s zero communication and no explanation for what’s causing the delay.
I planned this purchase specifically for a time-sensitive occasion, and now it’s completely ruined. If you can't fulfill an order in a reasonable time frame, you shouldn't be taking payments up front without informing customers.
I’m asking Forever 21 to ship my order immediately or issue a full refund. Ignoring customers and delaying shipments without communication is unacceptable. Do the right thing and fix this now.
I placed an order with Forever 21 and received a notification saying my items had been shipped. But days have passed, and I still haven’t received any tracking number or proof that my package even exists. What made me suspicious from the start was that they claimed to have shipped it on a public hol...
I placed an order on the Forever21 website on October 16, 2024, but it still hasn’t arrived. The tracking number provided on their site is invalid, and despite reaching out multiple times via WhatsApp and customer service, I have received no real assistance. Each time, they promise to get back to me...
I placed an order on the Forever 21 website on September 12, 2024, but I still haven’t received it. The tracking number provided on their site is invalid, and despite reaching out multiple times through WhatsApp and their customer service line, I’ve received no helpful response. Each time, they assu...
It’s been 8 days since I returned my Forever 21 order (Order # ending in 630), yet I still haven’t received my refund, even though the stated processing time is 3-5 days. The returned item is in their possession, which they have confirmed, yet they continue to stall without providing my refund. I al...
On March 5th, I made a purchase of $435 on the Forever 21 website. I needed the clothes for a trip that lasted 5 days and I was leaving on March 16th. I figured I had enough time, so I went ahead and chose the free shipping option. But now, I deeply regret making that choice. I'm still waiting for m...
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