On March 5th, I made a purchase of $435 on the Forever 21 website. I needed the clothes for a trip that lasted 5 days and I was leaving on March 16th. I figured I had enough time, so I went ahead and chose the free shipping option. But now, I deeply regret making that choice. I'm still waiting for my order to be delivered. The tracking code ain't working, and it's like pulling teeth to reach customer service. My flight is tomorrow morning, so there's no way the package can make it in time. Yesterday, I finally managed to get in touch with a customer service representative. I requested them to cancel my order, but they informed me that I could only do so once I had received the package. I won't be home for 5 days, so how am I supposed to return the order? Forever 21's customer service is absolutely terrible. It's by far the worst I've ever encountered.
I placed an order on Forever 21’s website on July 17, expecting it to arrive in time for a birthday. It’s now been over 8 days, and they haven’t even shipped the order yet. This kind of delay is unacceptable, especially when there was no warning about extended processing times at checkout. I’ve con...
I ordered a jacket from Forever21, and it arrived wet and covered in strange lint. Attempting to return it was a nightmare. The return code provided by Forever21 didn’t work with the shipping company, causing multiple issues before I could finally send it back. Now, even after completing the return,...
I placed an order with Forever 21 and received a notification saying my items had been shipped. But days have passed, and I still haven’t received any tracking number or proof that my package even exists. What made me suspicious from the start was that they claimed to have shipped it on a public hol...
On 06/05/2025, I ordered two identical dresses in different sizes (XS and S) from Forever 21’s official website. Since the size S fit me, I initiated a return for the XS dress. Due to the Eid holiday, I created the return request on 06/19/2025. When I went to ship it using the provided return code, ...
I just made a purchase of $435 worth of merchandise from Lululemon. I was super pumped to get my hands on those items, but after three days, I decided to check the tracking number, and, lo and behold, the order hadn't even been shipped to FedEx yet. I was on the phone with customer service for 25 mi...
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