1
Sercan is completely dissatisfied with the result

Ford Puma 2023 Model Paint Defect Issue

Ford Puma 2023 Model Paint Defect Issue
Ford Puma 2023 Model Paint Defect Issue
Ford Puma 2023 Model Paint Defect Issue
Ford Puma 2023 Model Paint Defect Issue
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Sercan
May 28, 2024 1:00 pm
19

On May 16, 2024, I purchased a brand-new 2023 Ford Puma 1.0 Style Comfort package from Ford Görür. Upon delivery, I noticed paint peeling on the screws of the left front door. I reported this immediately, and they claimed there were no issues and suggested I get it inspected by an expert. After taking the car to an expert in my city, I was informed that the left front door, left rear door, and right rear door had been reassembled. I reported this to the dealership, and they said they would write to Ford and get back to me. About a week later, they responded, stating that this was normal and would not affect the car's value. It is hard to believe that a car with three reassembled doors would not lose value.

Sercan
Sercan
May 28, 2024 12:47 pm

Ford officials who say that the vehicle does not lose value in this way, I guess, do not live in Turkey.

May 29, 2024 3:02 pm (1 day after complaint)
Sercan
Sercan
June 03, 2024 5:13 pm

"We are still waiting for someone in authority to call and offer a solution."

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Estella
Estella

3 cars, 3 owners all sold damaged vehicles as new at full price. Estella - Ford Ranger - Damaged bonnet and replaced windscreen Hakan - Ford Puma - Damaged bonnet replaced Murat - Ford Puma - Missing latch, bonnet and fender repainted. All owners produced expert reports but were dismissed by garages in Ankara, Antalya and Adana. It seems that this fraudulent practice is Turkey wide and Ford is not prepared to do anything about it that is if you can even get a response from them. My advice to anybody thinking about purchasing a new car from Ford don’t because it may not be in factory condition and you are unlikely to get any compensation for the financial loss that you may encounter on resale.

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