2018 Ford EcoSport 1.0 ST-Line Engine Malfunction at 34180 Miles

2018 Ford EcoSport 1.0 ST-Line Engine Malfunction at 34180 Miles
November 27, 2023 11:11 AM55

I just got a 2018 Ford EcoSport 1.0 ST-Line. The oil light and engine malfunction lights came on simultaneously while I was driving recently, at around 34180 miles. Getting the vehicle towed to the Ford service center in Erzurum was a must. They discovered that the oil pump belt had partially slipped, which caused the oil pump to become clogged with pieces of detachable belt. The engine was impacted by this obstruction, which resulted in the need to replace the engine, turbo, and other parts. Dealing with such a significant problem at this mileage is really discouraging. It gets even worse when I look into Ford vehicles online and see that other people have had the same issues. Our faith in Ford's dependability has been shattered by this incident. My excitement for the car has been dampened by the fact that this problem has arisen at this mileage. Even for official Ford parts, there were large price differences when I looked at the replacement parts price list and asked around. I get that there could be price differences for services, but this disparity is ridiculous. The brand and model disappoint me because I am unhappy with the service's accessibility, price, and the fact that I am experiencing such problems at this mileage.

November 28, 2023 1:28 PM (1 day after complaint)

Dear Valued Customer, First of all, thank you for choosing Ford. Your notification has been received by us. A representative from the Ford Otosan Solution Center will contact you as soon as possible. Additionally, for your questions and requests, you can receive service from our representatives. We thank all our customers who share their opinions and suggestions with us for their trust in our brand. Best regards, Ford Otomotiv San. A.Ş. Customer Relations

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