Dealing with the Fitbod app support team has been quite annoying, and I really don't know how they run things. When I contacted someone about a subscription problem, they were utterly unresponsive and useless. I emailed them outlining my specific issue in great detail, yet their response arrived several days later and was evasive, contemptuous, and ineffective. They seem to have little regard for their consumers or correct resolution of problems. They lack a LiveChat choice, which would greatly simplify correspondence. Rather, they depend just on badly handled tickets and email. I truly hope the Fitbod team reviews this and enhances their customer service mechanism.
Though I had terminated my subscription months ago, I recently discovered an unauthorized charge on my credit card from Fitbod. That they had kept billing me without my permission startled and irritated me. I had a total hassle trying to get customer assistance to fix the problem. Unlike LiveChat, t...
I purchased a 1-year Premium membership for the Fitwell app, but for the past two months, the app has been stuck in "maintenance mode." I cannot access any workouts or programs, making my paid subscription completely useless. I’ve emailed Fitwell multiple times, but they have not responded. This is...
I paid for an annual Fitwell subscription, yet the app has not been working for an entire month! I am not the only one facing this issue—many other users are experiencing the same problem. Despite this, there has been no response or resolution from the company. This is completely unacceptable! If I ...
I have been a loyal Fitwell user since the app was launched and enjoyed using it. However, after renewing my membership, the app has been completely unusable for the past 2-3 weeks, constantly showing error messages and failing to open. I reached out to customer support via email, but I have receiv...
I am a paid member of Fitwell, but for the past month, I have been unable to use the app. Every time I try to access it, it just says "under maintenance" with no further explanation. I have reached out to customer support multiple times via email, but I have received no response at all. There is no...
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