I Didn't Receive My Amount

I am writing about a missing UPI transfer to my FamPay account. On 2nd October, my friend sent me 3,000 rupees via UPI using the FamPay scanner, but the amount has still not been credited to my FamPay account. My friend’s Google Pay shows the transaction as completed for 3,000 rupees to my FamPay account, yet there is no corresponding credit on my side. This situation is causing me financial inconvenience, and despite this, I have not received any response from FamPay customer support regarding the issue. I request that FamPay urgently investigate this failed credit and either immediately credit 3,000 rupees to my FamPay account or clearly explain the reason for the missing amount and resolve it without any further delay.