FamPay UPI Payment Failed but Refund Not Received

Ashish
FamPay

I attempted to make a UPI payment of ₹800 from my FamPay account on 13th August at around 7:30–7:35 pm to a PhonePe user. The transaction failed, and the amount did not go through successfully, as can be seen in the transaction screenshot showing “Payment failed” along with the transaction ID. Despite the payment clearly failing, I am still facing an issue regarding this transaction and have not received any helpful response from support. I tried to contact support, but I did not receive any reply or resolution. I request that FamPay urgently look into this failed UPI transaction and refund the full amount of ₹800 to my account and provide a clear confirmation once this is done.

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