FamPay Failed UPI Transaction Refund Not Credited to Wallet

I used the FamPay application to make a UPI transfer, and the money was debited from my wallet, but the receiver did not get the amount and it has also not come back to my wallet. For this failed UPI transaction, FamPay customer support informed me that the payment has been refunded, but I have not received any refund in my wallet or in my account. I am still missing this money even though I am being told that the refund is completed. My money is stuck due to this issue, so I am facing inconvenience. I request that FamPay urgently trace this failed UPI transaction, confirm where the money currently is, and process the refund to my wallet or account without any further delay, and also provide a clear confirmation once this is done, on priority.