FamPay UPI Transaction Failed Due to Deposit Limit

I am writing regarding a failed UPI transaction on FamPay that has caused a loss of 2000 ₹ to me. On 25/09/2026, an amount of 2000 ₹ was sent to my FamPay account from another account through UPI. The transaction failed with the error message “Yearly deposit limit reached” and the transaction ID shown is FMPIB6669101443. Even though the transaction is marked as failed, the money has not been credited to my FamPay account, and I have not received any refund for this 2000 ₹. As a result, the sender’s account has been debited, but the amount is missing and not reflected in my balance. I request FamPay to urgently check this failed UPI transaction and either immediately credit the 2000 ₹ to my FamPay account or process a full refund of 2000 ₹ back to the sender without any further delay. I also request a clear explanation of why this failure happened and how such issues will be prevented in the future.