I am using Fampay in Gujarat and on 2 February I purchased Digi Gold worth approximately ₹9,700 through my account registered with the email address shivp**el8***@gmail.com. According to the information shown in the app, there is a 48-hour holding period after which I should be able to sell or withdraw my digital gold. However, today is 5 February and even after the holding period is over, I am still unable to sell my Digi Gold. When I try to sell or withdraw, the app shows messages such as “done” or asks me to wait 48 hours and says that a minimum of ₹10 is required to withdraw, so the transaction does not go through and my money remains stuck. I have already raised a complaint with Fampay support but so far I have not received any response or resolution. I trusted Fampay for this Digi Gold purchase and now I am very concerned because my ₹9,700 is blocked and I cannot access it. I kindly request that my Digi Gold sale/withdrawal be processed immediately and that the restriction or technical issue preventing the sale be resolved without any further delay, so that I can receive my money back in my account. I am not asking for any compensation; I only want to be able to sell and withdraw my Digi Gold normally.
I am writing regarding an issue with the DigiGold feature on the Fam app by Trio. On 30 January 2026, I tried to withdraw or sell the DigiGold that I own in my account, but the app did not allow me to complete the transaction. I currently have DigiGold worth INR 147, approximately 9.6 mg, which rema...
I am a FamPay user from Vadodara, Gujarat, and my FamPay user ID appears to have been paused without any clear reason. Today I noticed that I am no longer able to access my account properly. The app has loading and login issues, and because of this I cannot withdraw my money or even see my account b...
My FamPay minor app-only wallet account was blocked about 5–6 months ago without any clear or valid reason, and it has still not been restored. I currently have a balance of approximately ₹83 in the wallet, and I also need to actively use my FamPay minor account, but I have been completely unable to...
I am writing regarding a mistaken UPI transfer I made using Fampay on 19 January at around 8:10 PM. By error, I transferred ₹500 to a wrong UPI ID and the money went to another person instead of the intended recipient. After noticing the mistake, I contacted Fampay customer support and received a re...
On 14 January 2026 at 07:32:22 PM IST, I made a merchant payment through Fampay to purchase a face wash from the online store Nariyal Cosmetics. The amount was deducted from my account, but the order was not placed, and I did not receive any confirmation from the website. Since that moment, the mone...
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