FamApp Refund Missing Despite Amazon Marking It as Completed

I am writing regarding a missing refund of ₹905.65 that should have been credited to my FamApp account (FamApp by Trio Wallet) but has still not been received. Amazon has already processed this refund and, according to their transaction details, the refund of ₹905.65 was successfully completed and marked as “Refund received”. The details show that the amount was credited via UPI with UPI Transaction ID and Refund Reference Number (RRN) 626660956399 on 23 September 2026 at 7:35 PM. Even though the status on Amazon’s side is clearly completed and shows that the amount was sent to UPI, this money has still not appeared in my FamApp / Trio Wallet balance. It has now been 7 days since the refund date. My case has already been escalated under Ticket ID 8236823, but there has been no actual resolution or credit of the refund to my account. This ongoing delay and the lack of a clear, concrete update from your side is very disappointing and causes unnecessary stress, as this is my own money that has been stuck for days despite the refund being processed. I request that you urgently trace this refund using the RRN 626660956399 and all related UPI details, and immediately credit the missing ₹905.65 to my FamApp / Trio Wallet account without any further delay. I also ask you to provide a clear written explanation of what went wrong and to ensure that such delays do not happen again in the future. Based on this experience, I have completely lost my trust in your service and I do not recommend that others use this app until you resolve this issue properly and improve the reliability of your refund process.