Colour Trading Withdrawal Not Received - FamPay Wallet Issue

I am writing about a problem I experienced today with Colour Trading regarding my trading profits. I had earned 500 as trading profit and requested that this amount be transferred to my FamPay wallet. However, the money has not been deposited into my wallet, and I am still waiting for the payment. My registered payment contact with them is paytm.s20***@pty. Despite this, the expected 500 has not reached my FamPay wallet. I contacted Colour Trading customer care about this issue, but they have been ignoring my messages and I have not received any response or support. I request that Colour Trading immediately process and deposit my 500 trading profit into my FamPay wallet and provide clear information on why this delay occurred.