We have been having constant problems since we bought the Fakir RS770 Robot vacuum cleaner. The map is constantly being distorted, the map is shifting on its own, the rooms are spontaneously collapsing into each other. We have to constantly do mapping, but it breaks again. Even though it's at the bottom of the vacuum cleaner, he can't find the charging station and gets confused all the time. We took it to the service at least 3 times and all of them said there was no problem and gave the vacuum cleaner back as is. It is a device that is completely contrary to the logic of a robot vacuum cleaner. If we vacuumed with a normal vacuum cleaner, we would not get so tired. We deeply regret purchasing it. We will now think twice when buying products from the brand. This attitude does not suit the Fakir brand.
Dear Valued Customer, First of all, thank you for your message. Your message has been recorded in our system, and our resolution process has been initiated. You will be informed via phone, SMS, or email within 7 business days. You can reach us with any feedback and suggestions through our Customer Service hotline at 4440241 or via our website at http://fakir.com.tr/p/customer_service. Best regards, Fakir Electrical Home Appliances Foreign Trade Inc.
As an update: They kindly reached out and showed interest, and they also observed the issues I mentioned above. As a solution, I was redirected to the service center that I had already visited four times, as I mentioned above. I informed them that this was not a solution, and that the device had been returned to me without any action being taken after being told multiple times that there was no issue. What I mentioned above still stands, and if necessary, I will seek my rights in the Consumer Court.
As an update: Thanks to them, they called and took care of me, and they themselves SAW the problems ı mentioned above. As a solution, as ı mentioned above, ı was directed back to the service ı took 4 times. I told them that this was not a solution, that ı had taken it many times before and that the device was delivered without any further action, with the response that there was no problem. What ı states above is still valid, if necessary, ı will seek my rights in Consumer Court.
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