1
Büşra is completely dissatisfied with the result

Damaged Fakir Alina Steam Cleaner and Mishandled Return

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Büşra
July 09, 2023 6:36 pm
87

I purchased the Fakir Alina Steam Cleaner from Fakir's official website. They delivered it in a sealed, unopened package, and I was satisfied with the purchase. I gave it to my mother as a gift. Later, I ordered the same product for myself from Fakir's website again. However, they sent me an opened package that was sealed with tape. The product had visible damage on it and its cable. I requested a replacement and asked for a sealed box. They made me wait for two weeks, only to send another opened box. I suspect that the returned products are being sent to other customers. The experience with Fakir has been a complete disappointment. They delivered a damaged product and failed to provide a proper replacement. The mishandling of returns is unacceptable. I urge Fakir to address this issue promptly and ensure that customers receive undamaged, brand-new products.

July 09, 2023 6:45 pm (9 minutes after complaint)

Dear Customer, First of all, thank you for your message. Your message has been recorded in our system, and our resolution process has been initiated. You will be informed via phone, SMS, or email within 7 business days. Best regards, Fakir Electrical Household Appliances Foreign Trade Inc.

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