Hello, I purchased a trimmer from the Fakir brand, and unfortunately, it turned out to be defective. I sent it to the technical service for repairs under warranty, and they kept me waiting for a whole month, claiming they were waiting for a specific part. After that month, they finally informed me that the product would be replaced with a new one. However, two more months passed, and they informed me that the replacement product wasn't available, offering me an inferior option instead. Naturally, I declined. Subsequently, they promised to refund the purchase price. Yet, it's been nearly three months now, and I still haven't received a satisfactory solution from the brand. I've never encountered such a terrible and unresponsive brand before. What are the brand managers up to? Where's their accountability? No other brand should treat its customers with such disregard. How can a brand claim to offer quality when they can't even fix a simple product within three months? I urge others to steer clear of this brand.
I sent my Fakir S770 robot vacuum, which had the same problem twice within a month, for a replacement under warranty. It's been 1.5 months, and they haven't returned it to me. They missed the legal deadline, and now my money has gone to waste. I regret doing business with them, and I hope they stop ...
I regret buying this set. Fakir does not support their product. Does their brand philosophy involve deceiving customers? That is very disrespectful. The people who purchased this product are not lacking in technological skills, and they have experience using blenders. After using the product for 2-3...
I bought an electric vacuum cleaner from a well-known online shopping platform about a year ago, with the promise of a 2-year warranty and the Fakir brand. Unfortunately, the parquet and carpet button on the vacuum's main nozzle broke before a year had passed, and the nozzle's gasket began to open, ...
just wanted to drop a line to say how sorry and even agry I am about the Fakir stand mixer I bought. buying it, within a week of using it, the elevator latch totally broke. So, we went to the tech service center, but wasn't expecting the lengthiest fix ever, they've been dragging their feet on getti...
I bought a Fakir brand blender three years ago. It broke down in the first year, and I had it repaired under warranty. However, it broke again just a month after the first repair, and I couldn't find anyone to assist me. I had it repaired externally, but it kept breaking down several times every yea...
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