I bought the Fakir Spot Cleaner PR 8038 Steam & Stain Remover as a Mother’s Day gift for my wife. When we opened the box, we noticed several defects, so the next day I took it back—box included—to the MediaMarkt Korupark branch. They said they couldn’t offer a direct replacement because the box had been opened and that they would send it to Fakir’s authorized service center. We asked how we were supposed to detect any issues without opening the box, but didn’t receive a clear answer. Still, we agreed to have it sent in. Ten days passed without any updates, so we contacted the service center ourselves and were told a part would be replaced and they were waiting for it. I refused to accept a repair for a product I bought as new and demanded a replacement. It’s been nearly a month now, and every time I call, they still say they’re waiting for approval for the replacement. I returned a brand-new product the day after opening it, and it’s been almost a month without getting it back. If this continues, I will file a complaint with the Consumer Arbitration Committee.
I purchased the Fakir Alina Steam Cleaner from Fakir's official website. They delivered it in a sealed, unopened package, and I was satisfied with the purchase. I gave it to my mother as a gift. Later, I ordered the same product for myself from Fakir's website again. However, they sent me an opened ...
On December 10, 2025, I purchased a Fakir Spot Cleaner PR8038 steam upholstery and carpet cleaning machine from Vatan Bilgisayar, paying approximately $258. I used the product for the first time on December 13, 2025, and during this very first use, it immediately started displaying a “dirty water ta...
I purchased a Fakir WD9 cordless upright vacuum cleaner from Media Markt. Within two months of purchase, I noticed that its suction power was low and it left dirty water behind. Recently, this problem has started occurring during every use. Since this did not meet my expectations, I took the product...
My Fakir robot vacuum cleaner has broken. It does not automatically return to the charging unit; each time, I must manually place it. I purchased the product brand new, but it has been this way since the first day. I took it to the authorized service twice, and both times they said it was fine. When...
I purchased a Fakir Vacuum Pro electric vacuum cleaner from a Media Markt store, and just 6 months after purchase, one of the wheels broke. During the sale, I was told, “If you have any issues, we will help you,” and I was also offered an extended warranty. When the issue occurred, I handed the prod...
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