Expert Option Banned My Account After ID Verification and Locked My Funds
I am writing to report that my Expert Option account was banned this morning after I submitted my government-issued ID from Nigeria for verification. The app stated that the ban was due to the age on the ID card I used, and since then, I have not been able to use my account again. At the time my account was banned, I had a balance of approximately 14 dollars in my Expert Option account, which I can no longer access. I have not yet been able to reach a solution, as I have not contacted customer support before this complaint. I request that my situation be reviewed, my account be reactivated if possible, and that I be allowed full access to my funds, including the possibility to withdraw my balance. I would like Expert Option to provide a clear explanation and a fair resolution regarding the ban based on my ID information.
Dear Okolotu, We are very sorry to hear about the difficulties you experienced with your account verification. At Expert Option, all verification and account review procedures are conducted to ensure the safety and security of our users, as well as to comply with regulatory requirements. To resolve your situation as quickly as possible, we encourage you to contact our support team directly through the in-app chat. Please provide your account ID and any relevant details so our team can carefully review your verification documents, assess your account, and assist with reactivating it and accessing your balance. Best regards, ExpertOption Team
