ExpertOption Closed My Account and Withheld My $20.04 Deposit
I am writing regarding my ExpertOption trading account, which was banned yesterday after I submitted a cardholder ID slip for verification. The reason given was that the ID card slip showed that the card holder is under 18. Following this, my account was closed, even though I still have $20.04 in my balance, which is part of my deposit. After contacting ExpertOption customer support, I received a response stating that my account was closed due to a violation of the Terms and Conditions, that I am prohibited from opening any new accounts, and that I should wait for a message regarding refund options “if feasible.” However, I have not received any clear or concrete information on how or when I will get my remaining funds back. I am using ExpertOption from Nigeria, and my account balance is in USD. Regardless of the account closure, I believe I am entitled to withdraw my remaining deposited funds of $20.04, as this is my own money. I am not asking for any profits, only the return of my remaining deposit. I kindly request that ExpertOption provide a full refund of my $20.04 balance and clearly explain how and when this refund will be processed. I would like this to be resolved as soon as possible and without further delay.
Hello Justina N***, We’re sorry that you’ve experienced difficulties while using our platform. Please note that any account-related restrictions or closures are handled in accordance with our Terms & Conditions and compliance requirements. At the same time, ExpertOption does not hold or withhold user funds; all balances remain under the control of the account holders. Each case is reviewed individually, and our team is committed to carefully examining the details and providing clear and accurate information. To allow us to review your situation more closely and assist you properly, please share your ExpertOption account ID here. Thank you for your patience and understanding. Best regards, ExpertOption Team
Hello Justina N***, Thank you for staying in touch. We would like to provide additional clarification regarding your case. As mentioned earlier, all account restrictions are applied strictly in line with our Terms & Conditions and regulatory requirements. In particular, Section 3.2 of our Terms & Conditions states that “the Client is at least 18 years of age” at the time of registration and use of the platform. Compliance with this requirement is mandatory and is verified as part of our standard procedures. At the same time, we would like to reassure you that ExpertOption does not withhold user funds. In accordance with financial and anti–money laundering regulations, any remaining deposited balance can only be returned to the original payment method used for the deposit. Our team attempted to process the refund accordingly; however, the transaction could not be completed due to limitations on the bank’s side. Unfortunately, we are unable to redirect funds to alternative accounts or third-party payment methods. We recommend contacting your bank directly for clarification regarding the rejected refund. Should any additional information become available, our team remains ready to review the situation again. Thank you for your patience and understanding. Best regards, ExpertOption Team
Can a refund be made again? Please I need my money.
You said you tried to process the refund but it was not successful. Okay, then I would like to receive the transaction ID / reference number for that refund attempt.
Hello Nwadiei J***, Thank you for your message. Please note that all refund-related questions are handled exclusively by our support team in accordance with our Terms & Conditions and compliance procedures. To proceed, please continue communicating with our support team, where your case can be reviewed and clarified in detail. Thank you for your understanding. ExpertOption Team
