Expert Option Trading Complaint – Missing $4 Profit After Transaction
On October 7, 2025, at 11:07 p.m., I conducted a trading operation through the Expert Option Android application. I deposited approximately $2.15 using my VISA bank card, and when I clicked the “Sell A” option, the market price dropped — meaning I should have earned around $4.05. The profit amount was even displayed within the application, but it was never credited to my account. Currently, my balance shows only $0.03.
This is the first time I have experienced such an issue, and I have not yet contacted Expert Option customer service. I have also noticed that the application frequently experiences different technical errors, and the bonus coupons provided are ineffective.
I request that both my initial deposit $2.15 and the profit I earned $4.05 be fully credited to my account. I ask for this issue to be resolved as quickly as possible.
Hello! Thank you for sharing your feedback, and we’re really sorry to hear that you’ve encountered this issue with your account. To help resolve this matter quickly, please contact our support team via email, providing your account ID and details of the transaction. Our team will review your case carefully and guide you through the necessary steps to investigate and correct any discrepancies. You can also ask our support team about any technical issues you’ve noticed while using our platform. We appreciate your patience and feedback, and we are committed to providing a fair resolution. Best regards, ExpertOption Team
Hello Gülseren, Thank you for your feedback. We understand that the situation you experienced is upsetting for you. Expert Option strictly complies with international laws and industry standards to provide a safe, transparent, and reliable trading environment. In order for us to carefully review your account activity and investments, please share your account ID or contact our support team. This way we can assess the matter in detail and assist you step by step. Thank you for your patience; we want you to know that we will be by your side to ensure the amount in your account is transferred correctly. Sincerely, The Expert Option Team
