We’ve been working with Expedia as a hotel partner for over two years, but without any prior notice or explanation, they suddenly deactivated our account. Since then, we’ve been left completely in the dark—no one is responding, and we haven’t been given any details about what’s going on.
They claimed they informed upcoming guests about the issue, but our customers know nothing and are still contacting us with questions we can’t answer. This is damaging our reputation, disrupting our operations, and causing financial loss. Our documents are fully updated, and our hotel is running as normal, yet Expedia has cut us off without a reason.
We demand that Expedia immediately reactivates our account or provides a clear explanation. Partners deserve transparency and communication—not silence.
We operate a hotel listed on Expedia.com and submitted a request 3 weeks ago to change our payout method from virtual card to direct bank transfer, using the options provided by Expedia’s own system. Since then, I’ve sent multiple messages to customer support, received only automated, robotic respo...
As a property owner, I’m reporting an ongoing system failure with Expedia and Hotels.com that is directly impacting both our business operations and our guests’ experiences. The reservations made through these platforms are not reaching us, meaning we have no visibility into guest bookings, and cann...
I have been working with Expedia for two years. In the first year, we didn’t experience any payment issues, although we didn’t receive many reservations through the platform. However, this year, we received significantly more bookings, totaling €2,500, but have not received any payments from Expedia...
Expedia is refusing to refund our hotel reservation! On April 9th, 2024, my spouse booked a two-night stay at the Ramada Hotel in Eskisehir. Unfortunately, due to an important situation, we realized we wouldn't be able to make it and requested a refund. Here's the problem: Expedia has no phone numbe...
In August 2024, a guest stayed at my property, and I was informed by Expedia that the payment was sent via bank transfer in October. A receipt was shared as proof. However, when I attempted to locate the payment, I was asked to share SWIFT codes for verification. Since October 21, I have contacted E...
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