I chose Europcar because they offer pick-up and drop-off services when you rent a car. But when we got there, they sent us to an office outside of the pickup area without telling us ahead of time. Even worse, they asked me to set a reminder to be at the office early the next morning for the return. It was almost like talking to an automated answering service. Should people expect this kind of service? They are basically giving me their jobs to do while they are on vacation. I'm very upset about what happened, and I want to know why from the company. The mistakes and lack of professionalism on their website are not my problem; it is their job to address my concerns.
I recently rented a car from Europcar and picked it up from Düsseldorf Airport. At no point during the booking process was I informed of any extra fees related to picking up the car at the airport. Everything seemed fine—until I checked my credit card statement and saw that I was charged an addition...
I rented a car for two days from the Europcar office at Antwerp Gare, and I paid a €300 deposit at the time of pickup. It's been over two months, and I still haven’t received my deposit back. This is completely unacceptable for a company that claims to be professional and customer-focused. When I c...
On Sunday, October 20, between 12 PM and 6 PM, I rented a Suzuki Vitara from Europcar at Istanbul Airport. Upon pickup, the vehicle was given to me with a half-full fuel tank. When I called Europcar to ask if I was supposed to return it with a full tank, they confirmed I should bring it back with th...
I rented a car from Europcar at Antalya Airport from September 26 to October 6, 2024. On the very first day, the car displayed an AdBlue warning. I tried calling the branch multiple times, but no one answered. I then contacted the main office, and they told me to purchase AdBlue, keep the receipt, a...
I was mistreated by Europcar during my rental in Italy. I booked a 5-day car rental through Booking.com, and a €500 deposit was charged to my account. After returning the car without any damage and with more fuel than when I received it, I was unexpectedly billed €100 for nonexistent parking and veh...
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