On September 26th, I purchased an Essence lip liner from your Mecidiyeköy branch. When I got home and opened it, I was shocked to find that the inside of the product was completely empty—there was no lip liner in the tube at all. This was incredibly disappointing and frustrating. Unfortunately, I no longer have the receipt because I discarded it, but I believe the purchase can easily be verified through your store’s security camera footage and system records.
I am requesting either a replacement product or a full refund. If this issue is not resolved promptly, I will be forced to take legal action under the Consumer Protection Law No. 6502 and file a complaint with the Consumer Arbitration Committee, as this product clearly qualifies as defective merchandise. I urge you to uphold the reputation of your brand by handling this matter swiftly and fairly.
I purchased a Maybelline New York lipstick, a product I’ve used for 4 years without any issues, but this time the lipstick was defective. The packaging was open, and the product seemed spoiled. Unfortunately, I misplaced the receipt, and the store refuses to offer an exchange or refund without it. ...
I recently purchased a vinyl lipstick from Maybelline New York, and I was extremely disappointed to find that the product was completely defective. When I opened it and applied it, there was no lipstick inside—just a clear gloss-like substance that had no color payoff whatsoever. It didn’t perform a...
I purchased a Vinyl Lipstick from Maybelline New York, and I’m extremely disappointed with what I received. When I opened the product, there was no actual lipstick inside—just a bit of clear gloss-like residue that didn’t provide any color. Even worse, the applicator brush was completely dry, as if ...
I purchased five different Maybelline lipsticks, hoping to try a variety of shades. Unfortunately, none of them perform as expected. The colors are either extremely difficult to remove—leaving harsh stains on my lips—or they apply poorly and look nothing like advertised. Something feels off with the...
I have been using the Essence Lash Without Limits mascara for about a week and a half. I purchased it from the Watsons store at Forum Istanbul Mall. After only a few applications, today the tip of the mascara wand broke off and got stuck inside the tube, making the product unusable. I no longer hav...
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