I loaded $10 into the eSIM IO app, but I never received the QR code needed to activate my plan. I have been struggling with this issue for over a week without success.
Today, I reached out to customer support, but after hours of waiting, I still haven’t received any reply. At one point, they sent me a single QR code, but it did not work. Since I am currently abroad, the situation is even more frustrating.
The app is unreliable—you can’t properly connect, and once your money is in, it feels stuck. This has left me very disappointed, and I no longer consider eSIM IO a trustworthy service.
I am requesting a refund of my $10 and proper accountability for the lack of customer service.
I loaded $10 into the eSIM IO app, but I never received the QR code needed to activate my plan. I have been trying to solve this problem for a full week without success. Today, I contacted customer support, but after hours of waiting, I still received no reply. At one point, they sent me a single Q...
On June 10, I loaded funds into my balance and purchased a 5GB USA eSIM plan from eSIM IO. However, when I arrived in the United States and tried to activate it, the QR code did not work and showed as expired. I immediately contacted the support team by sending a message, but I have not received an...
On June 17, 2025, I purchased a $10 package from the eSIM IO app, but instead of activating, it displayed an error message. The payment was processed, yet I did not receive the service I paid for. This was my very first purchase from eSIM IO, and I only wanted to buy an eSIM plan. However, the tran...
I downloaded the eSIM io app to use during my trip abroad. Before traveling, I purchased a package and loaded $20 into the service. However, after completing the payment, I discovered that the app was not compatible with my phone. I attempted to activate and test the eSIM, but it simply did not wor...
About 10 days ago, during my trip to France, I purchased an eSIM package through the Esimio mobile app. Unfortunately, the activation process never worked, and I was unable to use the eSIM at all throughout my stay. I contacted the provider via email support in an attempt to resolve the issue, but ...
Comments