My Epic Games account was stolen two months ago, and even my email address was changed by the hacker. Although the thief forgot to unlink the Steam profile, I still can’t access my account because the login process requires a 6-digit code. I’ve emailed Epic Games support nearly 50 times, but their responses have been infuriatingly repetitive and unhelpful.
Despite proving ownership by sharing details like a $100 purchase made with my credit card a year ago, Epic Games continues to claim they cannot verify my identity. Meanwhile, platforms like Rockstar Games, EA, and Ubisoft still show my account as active. I even tracked down the hacker and shared this information with Epic Games, yet I keep receiving the same copy-pasted replies, and my tickets are closed to prevent further follow-ups.
This experience has been incredibly frustrating, and Epic Games’ lack of accountability and action is unacceptable. I demand immediate resolution and full access to my account. I’ve attached evidence and emails to show the extent of this mishandling. Epic Games needs to take customer support seriously.
My Epic Games account was recently hacked. The individuals who stole my account also managed to change the associated email address, making it impossible for me to recover my account through any standard means. I have attempted to contact Epic Games support regarding this critical issue, but I have ...
My Epic Games account was hacked, and my Google connection was changed without my knowledge. Now, I can’t access my account because my email is no longer recognized. I immediately tried to recover my account, but the process is useless—there’s no real solution. I submitted a support ticket, but no o...
I’m completely locked out of my Epic Games account and no one is helping. When I try to log in, I’m told I must reset my password. That would be fine—except the password reset email is being sent to an address I no longer have access to. I can’t retrieve the verification code, and this has left me t...
I have been using my Epic Games account for years, but recently, it was hacked. It seems like the email address linked to my account was changed, because when I try to log in, it says "No account found with this email." However, I still have full access to my email, so I know this wasn’t my doing. ...
My Ubisoft account was taken over by hackers who changed the email address associated with it. I submitted multiple support requests to Ubisoft with detailed explanations and solid proof that I am the rightful owner of the account. Unfortunately, I never received a response from a real human—only ge...
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