I purchased a living room set and chairs from Enza Home, only to discover a serious issue with the fabric quality. Whenever anything spills and I attempt to clean it, the stain reappears, as if the fabric absorbs and then releases it back. Despite being within the warranty period, Enza Home refused to replace the fabric. When the service technician arrived, instead of helping, he blamed me, marking it as 'user error' and even claimed I should have returned the product unused, essentially implying I shouldn’t sit on my own furniture!
The technician’s attitude, with constant accusations and comparisons to other customers, only added to my frustration. I had high expectations when I bought all my furniture from Enza, but they have utterly failed in providing any support post-sale. The promises, smiles, and willingness to listen disappeared the moment the sale was closed.
I demand a fabric replacement for this defective product. The lack of professionalism and service at Enza has left me deeply disappointed, and I’m prepared to take legal action to pursue my rights if they don’t address this issue.
I purchased the Basel model sofa set from Enza Home 26 months ago. Just two months before the warranty expired, I requested a service appointment due to visible deterioration in the fabric and a persistent dark shadow underneath, despite careful usage. When the service team arrived, they claimed tha...
On March 19, 2023, we purchased two Berta triple-seat sofas from Enza. Since they were bought while we were engaged, we’ve only been using them for about 7–8 months. Before even completing a year of use, the seating areas started showing signs of fabric fraying, as if scratched by a cat. The fabric ...
We purchased two 3-seater sofas and six chairs from Enza Home, but the products arrived with defects. Only the sofas were replaced, and yet the replacements came with the exact same issues. It feels like we’re back at square one despite their claim that they “replaced” the items. Enza Home had prom...
I received my sofa set on 28.05.2024, and from the first day, one of the sofas was making noise. The assembly team took note of it, but no one followed up. In August, I requested service, and the team came to inspect the sofa. They decided the issue couldn’t be fixed on-site and took the sofa away. ...
The Yataş Terra sofa set I ordered and paid for on 26.11.2023 was delivered on 15.01.2024. However, by April, we began experiencing issues with the fabric of the Terra 3-seater sofa, including sagging, loosening, and recovery problems. We requested service, and between then and 01.01.2025, the servi...
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