I canceled my ticket on Enuygun.com and requested a refund to my card, but instead, they converted the amount into their in-app coins without my consent. Now, I am unable to get my money back, and they are forcing me to use their platform credit instead.
I have tried calling customer service, but they refuse to help. They are not interested in resolving the issue, and I am left with a refund I can’t access the way I originally paid.
This is unacceptable, and I will never book with Enuygun.com again. I also won’t recommend it to anyone. Refunds should be returned in the original payment method—fix this immediately!
Enuygun.com refunded me only ₺80 instead of ₺1700 for my flight cancellation, which was scheduled for a month later, and they informed me of this only after I had canceled the ticket. If I had known this in advance, I would have never canceled my flight through them. I am absolutely filing a complai...
I accidentally booked the wrong location on Agoda and immediately tried to cancel, but the platform does not allow cancellations, and I cannot get a refund. To make matters worse, there is no contact number for Turkey, and reaching a representative is impossible. I’ve tried multiple times, but there...
I was tracking prices for an Ankara-Moscow flight ticket on Enuygun.com before purchasing. In a single day, the price escalated from ₺22,000 to ₺25,000, and finally to ₺27,000. Fearing further increases, I decided to buy it at ₺27,000. To my profound shock and dismay, the very next day, the ticket p...
I’ve been using the Enuygun app for years and have never had an issue until now. However, on November 15, I had a very disappointing experience with the flight ticket I purchased for my family’s return from Baku to Ankara. I couldn’t complete the check-in process through the app, so I called custome...
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