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Member since December 2025

Complaints

Booking.com Car Rental Refused in Berlin Despite Valid Reservation

December 27, 2025 5:25 PM59

I rented a car in Berlin from Enterprise through Booking.com. My reservation was confirmed, and with confirmation number... 613279682, I headed to the pickup location to collect the car at 1:00 PM. That day, I arrived at the pickup location at 1:30 PM. Due to heavy customer traffic, I had to wait in l...

Enterprise Berlin Airport Cancels Booking.com Rental Over 15-Minute Grace Period

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Enterprise Rent a Car

December 27, 2025 4:37 PM

I experienced a serious issue regarding my car rental reservation with confirmation number 613279682 booked through Book...ing.com. When I went to the Enterprise office at Berlin Airport to pick up the vehicle, they informed me that the pick-up grace period, which is normally 59 minutes, had been reduc...