Enterprise Istanbul Airport Cancels Customer Booking Over 30-Minute Early Arrival

On February 21, 2026, I had a Hyundai vehicle rental linked to reservation number 887735474614 at the Istanbul Airport Enterprise Rent A Car branch, which I had booked approximately one month in advance. Factoring in my flight arrival time and passport control, I had specifically set my pickup time for 8:30 AM. Although it was during Ramadan, the airport was not very crowded, and I arrived at the branch around 8:00 AM.

When I explained my situation to the staff member on duty, they told me that they absolutely could not process anything before 8:30 AM and that I had to wait. Considering it was early in the morning during Ramadan and I did not want to wait unnecessarily for 30 minutes, I noted that if it was not possible in the system, we could cancel and rebook. Despite this, my reservation was canceled outright, completely wasting the booking I had made roughly a month prior.

When I subsequently spoke with the call center, I was met with an extremely rude attitude and offered no solution whatsoever. Throughout this process, I lost time and suffered significant inconvenience. I demand that my unfairly canceled reservation be compensated to resolve this grievance, and that a replacement reservation be created for me at the Ataşehir branch under the original terms without any extra cost or financial detriment.