I am a customer of Enpara's credit card, and today I found a concerning mistake related to a payment. A payment of ₺19,391.20 was deducted from my account, labeled as a cargo payment, instead of the expected 7.82 kurus. I reached out to the bank right away to resolve the problem, but they declined to cancel the unauthorized transaction even after I informed them. I find myself in a situation where I'm still waiting for a payment that hasn't been deducted, and it feels like I've been taken advantage of. It’s truly disappointing to see the bank allowing this situation to continue without taking any steps to address it. I relied on Enpara to protect my finances, and this experience has been incredibly disappointing. I anticipate a prompt resolution and the swift return of my funds.
A transaction of ₺340 was processed without my consent using my Enpara credit card at a business listed as Ş***** Ö****. I did not participate in this transaction and promptly informed Enpara as soon as I became aware of the issue. I reached out for a refund regarding the unauthorized charge, but I ...
On January 27, 2025, Enpara withdrew ₺2280 from my account for a delayed payment, leaving me in a difficult situation. I was not notified in advance about this deduction, which made the situation even worse. When I requested a refund, I was told that it could not be processed due to bank policies. I...
The refunded amount related to my Enpara.com transaction dispute has not been credited to my credit card. I request that you share the documents regarding the unauthorized deductions, which I will submit to the Turkish Banks Association Individual Customer Arbitration Committee. In the result letter...
On November 21, I made a purchase of ₺3,090 on Klasgame.com using the GPay infrastructure. Although the amount was deducted from my Enpara card, it was never added to my balance, and neither the product nor the purchased credit was reflected in my account. When I contacted Klasgame about the issue, ...
On 4.12.2025 at 18:27, a transaction of ₺50,000 was made from my Enpara credit card without my knowledge and without any password or card information being obtained from me. When I contacted Enpara customer service, I was told that the money is currently in provision, that it appears at “grobiztom”,...
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