Enpara Delayed My Business SWIFT Transfer Despite All Documents

I am the owner of a machinery manufacturing business based in Izmir, and I work with foreign customers as part of my commercial activities. In line with the contract I signed with my customer in Uzbekistan, a prepayment of 44,966 euros was sent to my commercial euro account on 03.07.2026. As in previous transfers, I expected this payment to be credited to my account on 06.07.2026. However, at around 11:00 on 06.07.2026, I was called by Enpara and, in a way I had never encountered before, I was asked questions such as where the money came from and why it was sent. During the call, I clearly stated that I am engaged in trade and that this payment is a prepayment made under our contract. Although I had no obligation towards Enpara in this regard, documents were requested from me, and I shared with Enpara the English and Russian versions of the contract I signed with my customer, as well as the SWIFT message sent by my customer. Afterwards, I was called again and asked to provide the identity document of the sender appearing in the SWIFT message, which I also sent without any omission. Despite having submitted all these documents completely and in good faith, as of 09.07.2026 at 17:00 the money had still not been credited to my commercial euro account, and this situation is still ongoing. Although I have called customer service many times, I have received no concrete information other than generic responses such as “your complaint has been created, it is under review, we will get back to you as soon as possible,” and no clear explanation has been given about the process. This attitude directly affects my business activities and commercial reputation and causes me serious victimization. Due to the uncertainty created and the delay in the transfer of a payment that is clearly based on a commercial contract, I am unable to plan my work, fulfill my commitments to my customer in a timely manner, and properly manage my cash flow. I request and expect Enpara to urgently credit the relevant payment to my commercial euro account without any further delay or unjustified waiting, to provide an official and written explanation regarding the transaction carried out and the reasons for the delay, and to compensate the loss and grievance I have suffered as a result of this process.