Enpara Blocked My Accounts Without Explanation

I have been using my Enpara bank account, credit card and mobile banking services in Istanbul, and without my knowledge or approval, all my banking channels were suddenly closed approximately one week ago. My credit card was cancelled, I was logged out of the mobile application and my access was blocked, and I can no longer reach the balance of approximately ₺145,000 in my account. I learned that my products were closed “for security reasons”, and when I checked online complaint platforms, I saw that many people had experienced similar situations with Enpara without being given a clear reason. During this period, I contacted Enpara via both e-mail and the call center and spoke to customer service representatives. However, I have not received a clear, detailed and written explanation about why my account was blocked, my card was cancelled and my access to my own money was cut off. The sudden and unilateral blocking of my accounts and card without my explicit consent has put me in a very difficult situation financially and emotionally. Due to the fact that my account has been blocked for a week and I cannot access my money, I have not been able to pay the credit card debt that belongs to someone else but that I undertook to pay, and I do not accept any interest or additional costs that will be demanded from me because of this situation that did not arise from my fault. In addition, I have been unable to pay the debts of two different credit cards belonging to other banks, again due to my Enpara account being blocked and my money being inaccessible. I consider all the interest, delay fees and similar financial damages that have arisen and will arise here as the responsibility of Enpara, as this situation was caused entirely by the blocking of my accounts. My Enpara credit card had a limit of approximately ₺500,000 and with this limit being cancelled and my account balance of approximately ₺145,000 being blocked, my financial planning has completely collapsed. I expect Enpara to urgently correct this situation and to treat its customers transparently and fairly. In this context, I officially request that all my channels be immediately reopened, that all blocks on my accounts be lifted and that my balance of approximately ₺145,000 be made fully available to me without delay. In addition, I demand that all interest, delay fees and any other financial damages that have arisen or will arise due to the debts I could not pay during this period be fully covered by Enpara and that a clear, detailed, written justification and, if necessary, an apology be provided regarding why my account and card were closed for “security reasons” without my approval. I also state that after this process is concluded and my access to my funds is restored, I will not apply for a new credit card from Enpara and will close my accounts.