Enpara blocked me after I transferred some of my funds back from the crypto exchange BTCTurk to my account. I don’t know whether to be upset about selling my crypto or about the bank freezing my money and blocking my access. I called their support, and they said they would get back to me on Friday morning, but by 4 p.m., no one had called. When I called again, they just stalled, saying they would return my call soon. At least transfer the money to my time deposit account so it can earn interest—how can you block both my access and my investment? They don’t even bother calling during business hours just so the 2 million liras stay in a non-interest-bearing account. I was going to use this money for a business purpose, but that plan is now on hold. How can banks act this carelessly? Because there’s no one to hold them accountable. No one will say, “You froze the money, kept it idle for two days, and caused loss to the customer.” If there were real justice in this country, they couldn’t act this way.
enpara.com blocks my account without any reason. I cannot withdraw the money in my balance in any way. But they can allow money to enter the blocked account and it is in the flow, I cannot use it either. If you block, put a double-sided block. But can the bank say no to the money coming in? As long ...
Enpara placed a block on my account citing security reasons, and I have been trying to resolve the issue ever since. I have called customer service at least 4 or 5 times, and each time they’ve said a ticket has been created and that someone would contact me shortly. It’s now been 22 hours, and I sti...
Enpara.com blocked my account for "security reasons," and when I contacted customer service to find out why, all I got was a vague response that their security team had also locked their screens, leaving me without any real answer. If I can't even learn why my own account has been blocked, what’s th...
On 4.12.2025 at 18:27, a transaction of ₺50,000 was made from my Enpara credit card without my knowledge and without any password or card information being obtained from me. When I contacted Enpara customer service, I was told that the money is currently in provision, that it appears at “grobiztom”,...
Enpara suddenly blocked both my account and the money in it. When I called, they said they couldn’t provide any information and only stated that my account was closed for "not complying with their policies." I really can’t understand how they can seize both our accounts and our money all of a sudden...
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