Electrolux Washing Machine Drum Fell, Service Left Me Stranded for Weeks
My washing machine's drum fell about 20 days ago. The service team told me that the new drum would have to come from overseas and that I would have to wait a month. They told me that even though it was broken, I could still use it without any problems. But later, my machine showed an "EFO" error and hasn't been working for a week. Even though I told the service team how upset I was, they haven't been able to help me in any way. It's not clear when the new drum will come, and I feel completely stuck because of this. Electrolux is a well-known brand, so it's disappointing that they can't even give me a temporary machine. Electrolux is a brand I would never recommend to anyone; please stay away from it at all costs.
Dear Valued Consumer Ms. Leyla Ç., We would like to express our gratitude for choosing our brand and taking the time to share your opinions with us. Your feedback is very valuable to our company and to us. On our journey of customer satisfaction with our slogan "Shape living for the better," we always show great interest in suggestions that will further elevate the already high standards of our company, which operates with a reliable service understanding. We kindly ask you to continue sharing your thoughts about our company's products and services with us so that we can provide you with better service. You can reach us on weekdays and Saturdays between 09:00 – 19:00. We would like to inform you that we will get back to you as soon as possible and would like to hear your concerns again. We thank our consumers who share their views and suggestions for their trust in our brand. Electrolux Customer Service
Sure, here is the translated text: "Sorry, but my problem is not solved when Electrolux sends me an automated message. I called the service just this morning. They only listen and cannot provide any information. Shame on this brand, I would never recommend it to anyone. If this continues, I will apply to the Consumer Court."
