Electrolux Fridge Warranty Fiasco
I bought an Electrolux refrigerator from the Antalya Kipa Migros store, only to discover it was defective. The manufacturer advised me to contact the store, but Kipa AVM 5th M Migros management maintains that Electrolux is to blame. I've been in pain for two weeks because I can't afford to buy food for my family. When I opened the package, the service representatives acknowledged the flaws and assured me that it would be replaced. This information, however, was not included in the report, and they left without delivering the report to me. When I later inquired, they claimed it had been forgotten.
Dear Valued Customer Mr. Salih K., We would like to express our gratitude for choosing our brand and for taking the time to share your opinions with us. Your feedback is very valuable to our company and to us. In our journey of customer satisfaction, which we embarked on with our slogan "Shape living for the better," we always show great interest in suggestions that will further elevate the already high standards of our company, which operates with a reliable service approach. We kindly ask you to continue sharing your thoughts on our company's products and services so that we can provide you with better service. We would like to inform you that we will get back to you as soon as possible and that we would like to hear the matter from you again. We thank our consumers who share their views and suggestions for their trust in our brand. Electrolux Customer Service
I've been waiting for almost 2 weeks. Do you think this is normal?
Invoice and service report
