Unexpected Educly Subscription Charge Through Paddle

I recently discovered an Educly app subscription that I did not authorize, and I was charged for it through Paddle. On 6 September 2026, a payment of 319.30 Rand with the description “Paddle.net* Educly.app” appeared on my bank account as a pending recurring card transaction. I did not knowingly start or approve this subscription and I was not aware that any recurring payment would be taken. After noticing this charge, I immediately contacted Educly/Paddle support by email to object to the payment and to request help, but I have not received any response so far. This lack of response leaves me very concerned because the transaction is marked as a recurring payment, which means more unauthorized charges could be taken in the future. I request that this payment for the Educly subscription dated 6 September 2026 be fully refunded, that the subscription be completely cancelled, and that any future charges to my card through Educly or Paddle for this subscription be permanently blocked. I kindly ask you to handle this issue urgently and to confirm the refund and cancellation in writing.