eDreams Sold Me a Fake Flight Time: Forced to Wait 4 Hours Without Compensation

545

I bought a flight ticket from eDreams a week ago for a 16:50 flight from Istanbul Airport to Podgorica, Montenegro. However, on the day of my flight, July 23, I arrived at the airport around 14:00 and was informed by the information desk that no such flight time existed. They informed me that Air Montenegro only operates one daily flight at 19:00, and it was not delayed. It appears that eDreams sold me an early flight time and then changed it to 19:00 without informing me by message or email. The flight was further delayed, and it eventually took off at 20:00, forcing me to wait at the airport for a total of four hours.

During this time, I was not offered food or drink, and I was responsible for all additional expenses. If I had known I'd be waiting so long, I would have booked the 19:00 flight from the beginning. I am very dissatisfied with how this situation was handled and intend to file a compensation claim for the inconvenience and additional costs incurred.

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