I am writing regarding an eDreams Prime subscription that was charged to my account on 22 February in the amount of R229, from South Africa. I was not aware of what this subscription really involved. After noticing the charge, I realised that I do not need this service. I did not use any Prime benefits or services after the subscription was charged. As soon as I noticed the payment, I cancelled the Prime subscription, but I have been unable to find a clear customer service email to contact you directly about this issue. Since the subscription was not used at all and was cancelled immediately after I saw the charge, I kindly request a full refund of the R229 taken from my account.
Dear eDreams Customer Support, I recently noticed that I have been charged R175 x4 per month since January 2025 for a subscription with eDreams Prime. I did not intend to purchase this subscription, and I kindly request that you cancel it immediately. Additionally, I would greatly appreciate it if y...
Dear eDreams Customer Support, I recently noticed that I have been charged R135 per month since May for a subscription with eDreams Prime. I did not intend to purchase this subscription, and I kindly request that you cancel it immediately. Additionally, I would greatly appreciate it if you could ref...
I recently noticed eDreams Prime charges on my bank account that I did not authorize, and for a service I did not knowingly subscribe to. On 2 December 2025 and again on 31 December 2025, amounts of ZAR 229.00 each were debited from my First National Bank account in South Africa, with reference 7469...
I recently discovered that an eDreams Prime subscription was charged to me without my authorization. On 15 October, 15 November and 15 December 2025, amounts of R195 were debited from my account via my FNB card for eDreams Prime, even though I did not knowingly subscribe to this service and did not ...
Hello, I have just noticed a charge of €89.99 on my bank account for an eDreams Prime subscription. I did not intend to subscribe to a paid plan; it was only a free trial that I did not wish to renew. I therefore request (1) the immediate cancellation of my Prime subscription to prevent any future c...
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