eDreams Flight Booking Deception - Missing Ticket, No Customer Support

Bayram
May 14, 2023 1:24 pm
139

I bought a plane ticket from eDreams, even selecting the Flex option with the ability to change my mind. However, they proved to be extremely deceptive. They gave me a Pegasus ticket, but when I call Pegasus, they tell me there is no ticket under this PNR.

Contacting eDreams is impossible; there are no email addresses or phone numbers; only a predefined form on their website and app. When they called, a poor English speaker suggested, ""Let us give you a number from the UK."" Please contact them for assistance.""

Even that figure didn't help. To summarize, I paid for a ticket and have a PNR, but there is no record with the airline. We've clearly been misled. I had to buy a new ticket from a different company.

Bayram
July 05, 2023 4:39 pm

Be careful with eDreams. I was deceived.

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Comments

Mustafa

Hi, we are having a similar problem with eDreams. We have an upcoming flight to Zurich, we bought tickets from eDreams but cannot confirm our flight with the given PNR number on the website of Pegasus. How could you solve it? Were there any problems with your flight?

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