eDreams Flight Booking Deception - Missing Ticket, No Customer Support
May 14, 2023 1:24 pm
139
I bought a plane ticket from eDreams, even selecting the Flex option with the ability to change my mind. However, they proved to be extremely deceptive. They gave me a Pegasus ticket, but when I call Pegasus, they tell me there is no ticket under this PNR.
Contacting eDreams is impossible; there are no email addresses or phone numbers; only a predefined form on their website and app. When they called, a poor English speaker suggested, ""Let us give you a number from the UK."" Please contact them for assistance.""
Even that figure didn't help. To summarize, I paid for a ticket and have a PNR, but there is no record with the airline. We've clearly been misled. I had to buy a new ticket from a different company.
Be careful with eDreams. I was deceived.
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