eDreams Charged More Than the Displayed Flight Ticket Price

For my flight scheduled for October 13, 2026, I purchased a ticket through Skyscanner via edreams.com.tr, with Centrum as the main company and Canjet Havacılık as the operating airline. Although the ticket price displayed on the screen during the purchase process was $193, I later discovered in my bank transactions that $204 had been charged to my card.

I did not select any additional services, baggage, insurance, or any commission option that was clearly disclosed to me. Nevertheless, there was a difference of approximately $11 between the price displayed on the screen and the amount charged to my card. Increasing the price in this way during or after the payment process is unacceptable and undermines customer trust.

I demand that eDreams immediately refund the full difference charged to my card above the price displayed during the booking process, without providing any unjustified excuses. I also request that the refund be processed urgently and that written confirmation of the outcome be provided to me.