Easypaisa deducted money but payment never went through, how can I get a refund?

If Easypaisa deducted money but the payment never went through and you want a refund;

Confirm the failed transaction first;

• Check your Easypaisa transaction history
• Note:
– Amount deducted
– Date & time
– Merchant/recipient
• Screenshot the failed transaction

Check bank/card/agent record;

• Confirm whether the amount was actually deducted from your source
• Screenshot bank/card statement showing the deduction

Contact Easypaisa Support urgently;

• Use the in-app Help/Support or call their helpline
• State:
– “Money was deducted but payment never completed”
• Provide:
– Registered phone number
– Transaction amount/date/time
– Screenshot of failed transaction

• Ask them to:
– Reverse the deducted amount
– Provide a refund reference
– Confirm when the refund will reflect

If they ask for proof;

• Attach:
– Screenshot of the failed payment
– Bank/card statement if relevant

If it still isn’t resolved;

Consider filing a complaint on Xolvie for added leverage