Easypaisa Failed to Credit the Withdrawal

I am writing to raise a serious complaint regarding a missing payment of PKR 3,920 that has not been credited to my Easypaisa account. On 1 October 2026 at 7:43 PM, a payment of PKR 3,920 was sent to my Easypaisa account registered on mobile number 03418099***, in the name of Ijaz H***. The transaction details are as follows: Transaction ID (TID) 725744429804 and Order ID T2610011942440471. The sender platform is Lukey97, and on their side the withdrawal is marked as successful. I also have a payment receipt screenshot showing the payment of PKR 3,920 as successful, which I am attaching to support my complaint. Despite this, even after one month, the amount of PKR 3,920 has still not appeared in my Easypaisa wallet. Lukey97 claims that the payment was successfully transferred, but Easypaisa has not credited the amount to my account. I request that you open a detailed investigation with your payment department, verify the above TID and Order ID, and confirm whether this payment was received by Easypaisa or rejected. If the payment was not received by Easypaisa, I kindly ask you to provide written confirmation so that I can use it to claim my money back from the sender platform. I am requesting an urgent and clear resolution to this issue and ask that my complaint is not closed until the missing amount is either credited to my Easypaisa account or I receive a written confirmation explaining the status of this transaction.