Easypaisa Transfer Successful but UBL Bank Did Not Receive

I used the Easypaisa mobile app to transfer 3,668 PKR from my account to a UBL bank account on 25 July 2026. The transaction shows as successfully sent to the beneficiary Nadim K*** in my Easypaisa transfer history. However, the money has not been received in the UBL bank account. Although the transaction appears as “sent” on Easypaisa’s side, the beneficiary still has not received the amount in their UBL account, which is causing serious inconvenience and worry about where my money is. I have not yet been able to get this issue resolved. I request Easypaisa to urgently trace this transaction, clarify where the 3,668 PKR has gone, and either ensure it is credited to the correct UBL account or immediately reverse and refund the full amount to my Easypaisa account. I also ask to be informed in writing of the reason for this problem and the steps taken to fix it.