Dear Air Arabia Customer Service, I am writing to express my disappointment with the experience my friends and I had on our return flight from Tangier between November 17-23. We traveled with cabin baggage, and there were no issues during our departure from Sabiha Gökçen Airport. However, on our return flight from Tangier, we encountered significant problems. Despite using the same cabin-size luggage with the same weight, we were told we had excess baggage. The airline staff insisted that our standard cabin bags were "extra large" and forced us to purchase additional baggage allowance. One of my friends, who had very few belongings and only one bag, was also charged for baggage, which was completely unreasonable. When we questioned this, we were threatened that our tickets would not be issued unless we paid the charges. At one point, the staff member at the desk walked away, leaving us stranded and unsure of what to do. To avoid missing our flight and to return to Istanbul, we had no choice but to pay an additional €160. This experience was both stressful and unfair. I intend to share this incident on various platforms to inform other travelers about the issues we faced with Air Arabia. I believe this situation requires immediate attention, and I expect a response from your team regarding this unjust treatment. Sincerely, C*** E*** İ***
From November 17-23, my friends and I flew to Tangier with Air Arabia, using our cabin baggage allowance. While departing from Sabiha Gökçen, there were no issues, but during our return flight from Tangier, the same bags and weights were suddenly deemed oversized. The airline forced us to pay extra ...
Never AirArabia Again! My flight was 30437 on April 14th at 6:00 pm from Casablanca to Istanbul Sabiha Gokcen Airport. I purchased cabin luggage and a 20 kg baggage allowance. However, my Samsonite cabin baggage, which complies with international standards, was not taken on the plane, and I was forc...
On July 23, 2025, I was scheduled to fly back to Türkiye with Air Arabia. My suitcase was a bit full, and although it initially exceeded the size limit, I removed some items and gave them to my friends. After that, my bag met the required dimensions. However, the same Air Arabia staff member—likely ...
During our Tanca-Sabiha Gökçen flight with Air Arabia, our cabin baggage, which previously fit the given dimensions for domestic and international flights countless times, was forced to be checked due to allegedly not meeting the size requirements. As a result, we were unexpectedly charged €100 at ...
On my recent trip with Air Arabia, traveling from Dubai, I was charged an outrageous $800 for 40 kilograms of excess baggage. The flight departed from Sharm Airport, which was extremely small, overcrowded, and chaotic. The excess baggage fee was exorbitant and completely disproportionate to the ser...
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