Hello, we have been traveling to Turkey for 25 years. For the first time this summer, we tried flying with EasyJet, and it will be the first and last time. On the morning of August 30th, we were supposed to fly from Budapest, Hungary with a layover in Istanbul, Turkey. We passed through all passport control points, and just before boarding the plane, they insisted on checking our tickets and caused an issue with our carry-on bags. My spouse and I each had an 8-kilogram carry-on bag, and the attendant demanded payment for one of them. We asked if it wasn't free to carry them onboard, as it is with all other airlines. She replied, 'You've angered me, now you'll pay for two instead of one.' We retorted, 'Our payment depends on your psychological state.' She aggressively told us to leave and fly with another airline if we were going to argue. 'Go, I don't have time to deal with you,' she said. We pleaded, apologized if we upset her, took out our bank card, and offered to pay whatever she wanted to let us through. We told her our flight would depart without us, but she refused to listen. It was a nightmare for me; we had to turn back. We wandered around the airport for 30 minutes trying to find the exit; I was literally in tears. We left; our home is far away, in France. We were supposed to board from Geneva, but at the last minute, we had to buy tickets again. We paid a thousand euros to Pegasus and only got a one-way ticket. Our vacation started with zero morale. It's the first and last time; I won't buy a ticket from this company, even if it's free.
I paid an extra baggage fee to Turkish Airlines. Returning from Los Angeles, I mistakenly thought I was allowed only one piece of luggage, so I purchased an additional baggage allowance. However, I later found out that I was entitled to two pieces of luggage plus a carry-on. The lady at the ticket c...
Last August, I purchased a ticket from Turkish Airlines that included a 23 kg baggage allowance. When I arrived at the airport, they claimed my ticket only included cabin baggage and charged me an additional 105€ for the baggage fee. After numerous complaint emails and phone calls, it was acknowledg...
On December 24th, I flew with EasyJet from Antalya to Basel. At check-in, I presented my cabin bag, which met standard size requirements. The check-in agent attached a tag and issued my boarding pass without any issues. However, just a few steps away from the counter, another staff member claimed m...
Turkish Airlines, which proudly carries my country's flag internationally, should provide better service to its customers. The staff you choose should be more carefully selected, and your rules should be consistent across different airports. On my flight from Istanbul Airport to Elazig on 12/08/2...
On 15.08.23, our Turkish Airlines (THY) flight from Istanbul to Adana was scheduled for 15:30. I had already checked in online and we arrived at the airport at 14:20. When we tried to drop off our baggage at 14:50, we were told that the baggage would not be accepted. We requested to speak with anoth...
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