I purchased a Dyson hair styling set, and only later realized—while watching a video on YouTube—that it’s supposed to come with a filter cleaning tool. Until then, I didn’t even know such a part existed. After checking my set carefully, I confirmed that the cleaning tool was not included in the box.
This tool is clearly necessary for maintaining the device and ensuring long-term performance. It’s very disappointing that a premium product would be shipped incomplete, especially when every component plays a role in the device’s upkeep.
I request that Dyson send me the missing filter cleaning attachment as soon as possible. I paid for a full set and expect to receive everything that’s advertised and essential for proper use. Please resolve this issue promptly.
On November 6, 2024, I purchased a Dyson Airwrap hair styling and drying set directly from Dyson's website. When my order arrived, the filter cleaning tool was missing. My order number is 910900855793. For a premium product like this, I expect every component to be included as promised. It’s frustra...
I received my Dyson Airwrap order today, March 15, but upon opening the box, I discovered that the cleaning tool was missing. This is extremely disappointing, considering how expensive this product is. I immediately tried contacting customer service, but I couldn’t get through. I expect Dyson to se...
I purchased a Dyson Airwrap (model D), but the filter cleaning brush was missing from the box. Either it wasn’t included at all, or it was placed somewhere so poorly that I didn’t see it and may have thrown it away unknowingly. Regardless, I now can’t use the device effectively, because the performa...
On March 10, I purchased the Dyson Airwrap ID Curly model from the official Dyson website. When the package arrived, I noticed that the filter cleaning tool — which is clearly listed in the product manual as an included accessory — was missing from the box. There was no other missing part or visible...
I purchased my Dyson Airwrap on January 20, 2025, and I'm extremely frustrated because the box didn't include the filter cleaning brush—the small ring-shaped brush that's essential for proper maintenance. I've just realized this critical part was missing, making it impossible to clean the device's f...
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