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1
Büşra is completely dissatisfied with the result

I’m Experiencing Trigger Malfunction on My Dyson V10 After Only 2 Months of Use

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Büşra
Dyson
June 27, 9:06 am
4

I purchased a Dyson V10 vacuum just two months ago, and I’m already facing a serious issue with the trigger. While the vacuum works fine on the first speed setting, it shuts off unexpectedly on the second speed—even though I am holding the trigger continuously. It’s incredibly frustrating to have this type of malfunction so early into ownership, especially from a premium product that’s marketed for reliability and performance.

Previously, I used a Philips vacuum for years without any problems. I switched to Dyson expecting an upgrade, but this experience has been disappointing. If the vacuum is already malfunctioning after two months, I can’t imagine what kinds of issues I might face down the line.

I demand a full replacement of my device with a brand-new, sealed Dyson V10 unit, not a refurbished one. I paid for a quality product and deserve to receive one that functions properly. Dyson needs to take full responsibility for this defect and resolve it immediately.

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Progress

October 07, 5:44 pm

I have been experiencing a problem with the trigger part of my Dyson V12 vacuum cleaner since July 2025. When I press the trigger, it either doesn’t work or gets stuck intermittently. Because of this, a part replacement was made in July and a new trigger part was sent to me by cargo. However, even though it worked properly for a while, the problem recurs every time I use the device, especially in the second stage.

Although my device is under warranty, the continuation of the same problem and the fact that a temporary solution is offered each time by calling the service or replacing the part puts me at a disadvantage. I regularly cleaned and dried the filters, and followed all the steps in the user manual, but the problem was not resolved.

I am very upset to experience such a chronic issue with a product for which I paid such a high price. I request a permanent solution and a replacement of the device. I am not satisfied with the quality of service, please resolve my grievance.

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Dyson
July 02, 11:48 am (5 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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Dyson
July 02, 11:51 am
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