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Beyza is completely dissatisfied with the result

I Report Dyson Refusing Service Due to Missing Sticker Label

Beyza
July 07, 11:52 am
12

I’m experiencing an overheating issue with the Dyson Airwrap device I purchased in 2022. When I submitted a service request, I was told that I had no rights because the serial number on the adhesive label of the device was no longer visible. However, the serial number is clearly written on the invoice. If the serial number is that important, why is it only printed on a sticker that can easily come off? I paid a significant amount of money for this product, and Dyson is a well-known brand. This wasn’t even the only product I purchased from you. I had planned to remain a loyal customer, but this attitude has left me both upset and understandably angry. Even though I was willing to pay for the service, no support was provided. I will not let this issue go and will continue to pursue my rights.

July 11, 12:17 pm (4 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

Beyza
July 11, 12:29 pm

The casual way the people from customer service talk is really funny. I say, why would I remove the sticker, and they say you removed it. I have the invoice, and not only can they not provide a solution, they also talk as if they're mocking me. They just say it's impossible and move on—am I supposed to lie?!

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