I Can’t Use My Dyson Gen5 Detect Absolute Without the Missing Under-Furniture Tool

I bought the Dyson Gen5 Detect Absolute nearly two years ago from a MediaMarkt store. At the time, I specifically asked the sales assistant about the under-furniture (low-reach) attachment, and she told me it hadn’t been released yet but would be available soon on Dyson’s website. So I waited.

I later followed up through WhatsApp and was told the part had become available—but sold out quickly—and that they would notify me once it was back in stock. This cycle has repeated for two years. Every time I contact customer service, I’m given the same excuse: “It sold out immediately. We’ll let you know when it’s available again.” But I never get any follow-up.

What’s even more frustrating is that I’ve seen reports of other Dyson customers receiving upgraded parts or models when they experienced issues like torn seals. So clearly, Dyson can act when they want to—but chooses not to for this.

On July 9, 2025, I called again and demanded clarity. I asked if Dyson even manufactures a specific under-furniture tool for this model. I now believe they don’t—but they’re stringing customers along instead of being honest. I even borrowed the attachment from a friend who owns a different Dyson model, and unfortunately, it didn’t fit—so buying a generic version from Trendyol or elsewhere is not an option.

Without this attachment, I can’t clean under sofas or beds properly. Trying to do so either damages my furniture or bends the vacuum pipe. As a result, this expensive vacuum—₺—has been sitting unused for two years, gathering dust. I only use it for the occasional spill. Ironically, I also paid for a 6-year extended warranty, which will likely expire before I ever get to use the machine properly.

I’m done waiting. I’m pulling up my invoice and filing a formal complaint with the Consumer Protection Authority. Dyson, you’ve lost my trust. Your brand is overhyped, and based on the complaints I’ve now read from other frustrated customers, I know I’m not alone. You need to stop misleading buyers and start providing the accessories your products require.